Transportation Changes for Shoppers and Medical Trips
Effective: Monday, February 10, 2014
YCCAC’s Transportation Program will be making changes to the schedules for many towns’ shopping and medical (non-MaineCare) transportation as we adjust our program to changes in providing MaineCare transportation.
Information on the new bus and van schedules is also available at your Town office, or by clicking here.
You may think you can’t get there from here, but, if you’re a resident of York County, YCCAC Transportation may be able to help.
We know that you have places you want to go that, without a car, are difficult to get to. YCCAC Transportation works hard to match your transportation requests with services and funding that may be available to get you there.
- Door-to-door pick-ups to help with grocery shopping, or getting to doctor’s appointments
- Regularly scheduled buses and vans connecting Sanford to Wells, including the Seacoast Career School, the Amtrak train station and York County Community College
- Regularly scheduled buses and vans connecting Sanford to Biddeford, including the Turnpike Park ‘n Ride lot, SMMC, and Biddeford Crossing shops
- And so much more!
If you have a transport need, give us a call and let our team of office staff and drivers see what we can do to get you where you need to go.
Visit our website at www.yccac.org.
IMPORTANT MESSAGE FOR ALL MAINECARE TRANSPORTATION CLIENTS
YCCAC’s Transportation Program will be making some changes as we adjust to the new MaineCare Broker approach to arranging trips for MaineCare eligible persons.
Please Note: For all our other riders who are not traveling to MaineCare covered services, YCCAC will work to minimize any change to the services you currently receive. Please be patient with us as we make these required changes.
Beginning August 1, 2013, anyone in York County who has MaineCare and needs to set up transportation to an eligible medical service must call the new MaineCare Broker for York County, LogistiCare, to set up your transportation: 1-877-659-1302.
When you call, you will speak with a Customer Service Representative who will ask a series of questions to confirm both your eligibility and the eligibility of the trips you need to make. Once they have done that, they will determine what transportation provider will provide your trip.
SOME FREQUENTLY ASKED QUESTIONS FOR MAINECARE TRIPS
Q: When do I call for a ride to my appointment?
A: Call for a ride as soon as you schedule your appointment. You must call the broker at least two (2) business days before the appointment. If it is an urgent appointment and you cannot call two business days ahead of time, the broker will get you a ride on the same day, if needed. If you have recurring appointments or services, the broker may set up the trips for a month’s worth of appointments in advance.
The broker will make sure that the appointment is covered by MaineCare. The broker will make sure that you are eligible for a ride. The broker will get you a ride with a transportation provider that they feel it is the best way to get you to your appointment.
Q: Should I call the broker if I need emergency transportation?
A: If you need emergency care, call an ambulance. Emergency care means there is a risk to your life or long term health. Brokers do not arrange emergency transportation. If you need urgent care, you can call the broker. Urgent care means you need to see your doctor soon, but it is not an emergency. If you need urgent care, the broker will arrange transportation, even if you did not call two (2) business days in advance. Talk to the broker about what is allowed for urgent transportation.
Q: What information may the broker ask me for?
A: The broker needs to determine that you are enrolled in MaineCare and that the trip is to a MaineCare covered service. The broker may call the service provider to verify information about any trip. They may call to verify that the appointment was scheduled or that the appointment took place.
The broker may ask questions such as:
- Your name, address, MaineCare ID number.
- Basic information about the appointment, such as the name and address of the building or office where your appointment is or if it’s a medical, dental, or specialist (such as orthopedic) appointment.
- When you are eligible to get transportation to a service that is not always covered by MaineCare (such as a trip to a fitness center, or a socialization event), the broker may ask questions to make sure the trip is in your plan of care. The broker may contact your case manager to make sure service is in your plan of care.
- The broker does not need, and should not ask for, specific medical information from you, your service providers, or case manager. The broker may ask what doctor you are going to see, but not about your medical diagnosis or about the specific treatment you receive.
Q: Can my friend or family member get reimbursed to bring me to my MaineCare covered appointment?
A: You must call the broker before the trip so that the broker can make sure your trip is able to be reimbursed. The broker does not have to reimburse your friend or family member if they did not pre-approve the trip. The broker will give you the forms that you need to fill out to be reimbursed.